Terms & Conditions

1Our Services

The Headquarters provides entertainment, recreational, food and beverage, and related services, including:

• Gaming centre reservations;
• Mini cinema reservations;
• Food and beverage orders;
• Special packages and promotions; and
• Events and other entertainment activities.

The availability, prices, duration and conditions of each service may vary and will be displayed on the website at the time of booking.

2Reservations

Customers are responsible for ensuring that all information entered during the booking process is accurate.

Before completing a reservation, customers should check the date, time, number of persons, selected service or package, price and contact information.

A reservation is considered confirmed once the required payment has been successfully processed and a confirmation has been issued.

3Online Payments

Payments made through the website are processed through our designated payment gateway.

Customers are responsible for ensuring that the payment information provided is accurate and that they are authorized to use the selected payment method.

All prices displayed on the website will be in Sri Lankan Rupees (LKR) unless otherwise stated.

4Gaming Centre and Mini Cinema Bookings

Customers should arrive at the venue at or before their scheduled booking time.

Bookings are subject to the applicable rules and operating conditions of The Headquarters.

The scheduled booking period will normally end at the time specified in the booking confirmation. Late arrival does not automatically entitle a customer to extend the booking period.

Customers are expected to behave responsibly and comply with reasonable instructions provided by our staff.

5Food and Beverage Orders

Customers should carefully review their food and beverage orders before completing payment.

Due to the nature of food preparation, an order may not normally be cancelled once preparation has commenced.

Any issue relating to an incorrect, missing or damaged food order should be reported as soon as possible.

6Cancellation and Refunds

All cancellations and refunds are subject to our Refund & Cancellation Policy.

Customers should review that policy before making a reservation or payment.

7Promotions and Special Offers

Promotions, discounts and special packages may be subject to additional terms and conditions.

Where specific terms apply, those terms will be communicated to customers before payment.

8Customer Responsibilities

Customers agree to:

• Provide accurate information;
• Use the website lawfully;
• Make payments using a valid and authorized payment method;
• Follow venue rules and staff instructions;
• Take reasonable care of property and equipment; and
• Refrain from activities that may cause damage, disturbance, injury or inconvenience to other customers or staff.

9Damage to Property

Customers may be responsible for damage caused to The Headquarters’ property, equipment, furniture or facilities as a result of intentional, reckless or negligent conduct.

10Website Content

We make reasonable efforts to ensure that information displayed on the website is accurate and up to date.

However, descriptions, photographs, prices, availability, opening hours and other information may occasionally change.

The Headquarters reserves the right to correct errors and update website content when necessary.

11Website Availability

We aim to keep the website available and functioning properly. However, temporary interruptions may occur due to maintenance, technical issues, internet connectivity, system failures or circumstances beyond our reasonable control.

12Intellectual Property

Unless otherwise stated, content appearing on this website, including logos, photographs, graphics, text, designs and other materials, belongs to or is used by The Headquarters with appropriate authorization.

Such content may not be reproduced, copied, modified, distributed or commercially used without prior permission.

13Privacy

Personal information submitted through the website will be handled in accordance with our Privacy Policy.

14Changes to These Terms

The Headquarters may update these Terms & Conditions from time to time. Any updated version will be published on this website with the relevant effective date.

15Governing Law

These Terms & Conditions shall be governed by the laws of Sri Lanka.

16Contact Us

Address

38/1, Minuwangoda Road, Gampaha, Sri Lanka

Email

thehq@theheadquarters.lk

Website

www.theheadquarters.lk

Opening hours

8.00 a.m. – 11.00 p.m.