Shipping & Delivery Policy

1Delivery Availability

Food and beverage delivery will be available only to locations within our designated delivery area.

The available delivery locations and any applicable delivery charges will be displayed or communicated to the customer before the order is confirmed.

Delivery availability may vary depending on operating hours, weather conditions, traffic, distance and other operational circumstances.

2Order Processing

Once an order has been successfully placed and payment has been confirmed, the order will be prepared by The Headquarters.

Customers will receive or be provided with appropriate confirmation of their order where applicable.

Orders will normally be processed during our operating hours:

8.00 a.m. to 11.00 p.m.

Orders placed outside applicable operating or kitchen hours may be processed on the next available service period.

3Delivery Time

We will make reasonable efforts to deliver orders within the estimated delivery time communicated to the customer.

Delivery times are estimates and may be affected by:

• Traffic conditions;
• Weather;
• High order volumes;
• Special events;
• Delivery location;
• Operational circumstances; or
• Other circumstances beyond our reasonable control.

An estimated delivery time does not constitute a guaranteed delivery time unless specifically stated otherwise.

4Delivery Charges

Applicable delivery charges, where any, will be communicated to the customer before the order is confirmed.

Any applicable delivery charge will be added to the order total.

5Customer Delivery Information

Customers are responsible for providing accurate delivery information, including:

• Name;
• Telephone number;
• Delivery address;
• Apartment/building details, where applicable; and
• Any relevant delivery instructions.

The Headquarters cannot be held responsible for delays or failed delivery resulting from incorrect or incomplete information provided by the customer.

6Receiving the Order

Customers should ensure that someone is available at the specified delivery address to receive the order.

If the delivery person is unable to contact the customer or complete delivery because no one is available, additional delivery arrangements may be subject to additional charges.

7Food Quality and Incorrect Orders

Customers should check their order upon receipt.

If an order is:

• Incorrect;
• Missing an item;
• Damaged; or
• Significantly different from the order placed,

the customer should contact The Headquarters as soon as possible and preferably within one hour of delivery.

We may request photographs or other information to verify the issue.

Depending on the circumstances, we may provide a replacement or refund for the affected item.

8Food Safety

Customers should consume delivered food within a reasonable period after receipt and follow any storage or reheating instructions provided.

Once an order has been delivered and accepted by the customer, The Headquarters cannot be responsible for deterioration resulting from improper storage, handling or consumption after delivery.

9Cancellation of Food Orders

Food orders generally cannot be cancelled once preparation has commenced.

Where an order is cancelled before preparation begins, any applicable refund will be considered in accordance with our Refund & Cancellation Policy.

10Delivery Delays

Where an order is delayed due to circumstances beyond our reasonable control, we will make reasonable efforts to keep the customer informed.

Such circumstances may include severe weather, road closures, unusual traffic conditions, technical problems, or other unforeseen events.

11Pickup Orders

Where a pickup option is available, customers may collect their orders from:

Customers should collect their orders within the time communicated at the time of ordering.

12Contact Us

For questions regarding food orders or delivery:

Address

38/1, Minuwangoda Road, Gampaha, Sri Lanka

Email

thehq@theheadquarters.lk

Website

www.theheadquarters.lk

Opening hours

8.00 a.m. – 11.00 p.m.