Privacy Policy
Effective
The Headquarters respects your privacy and is committed to protecting the personal information you provide when using www.theheadquarters.lk.
1Information We Collect
Depending on how you use our website, we may collect:
- Name;
- Telephone number;
- Email address;
- Booking and reservation details;
- Food and beverage order details;
- Billing information;
- Payment and transaction information;
- Information provided when contacting us; and
- Certain technical information relating to your use of our website.
2How We Use Your Information
We may use your information to:
- Process reservations and bookings;
- Process food and beverage orders;
- Process payments and refunds;
- Send booking confirmations and transaction notifications;
- Respond to customer enquiries;
- Provide customer support;
- Improve our website and services;
- Prevent fraudulent or unauthorized transactions;
- Maintain appropriate business records; and
- Comply with applicable legal and regulatory requirements.
3Payment Information
Payments made through our website may be processed by a third-party payment gateway.
Payment card information is processed by the relevant payment service provider in accordance with its security and privacy practices.
The Headquarters does not intend to store customers’ complete card numbers or card security codes on its website.
4Sharing of Information
We may share relevant information with third parties where reasonably necessary to provide our services, including:
- Payment gateway and payment service providers;
- Website and technology service providers;
- Delivery or service partners, where applicable;
- Professional advisers and service providers; and
- Government or regulatory authorities where required by law.
We do not sell customers’ personal information as a commercial product.
5Cookies
Our website may use cookies and similar technologies to improve functionality, remember preferences and understand website usage.
Customers may control cookies through their browser settings. Disabling certain cookies may affect website functionality.
6Data Security
We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
7Retention of Information
We retain personal information for as long as reasonably necessary to provide our services, maintain business records, resolve disputes and comply with legal or regulatory requirements.
8Third-Party Websites
Our website may contain links to third-party websites or services.
The Headquarters is not responsible for the privacy practices of third-party websites. Customers should review the privacy policies of those websites before providing personal information.
9Your Rights
Subject to applicable law, customers may contact us regarding personal information held by us and may request correction of inaccurate information.
10Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated policy will be published on our website with the relevant effective date.
11Contact Us
- Address
- 38/1, Minuwangoda Road, Gampaha, Sri Lanka
- thehq@theheadquarters.lk
- Website
- www.theheadquarters.lk
- Opening hours
- 8.00 a.m. – 11.00 p.m.